Shipping policy

We currently ship to most countries within the European Union and select non-EU European countries. If you're unsure whether we deliver to your location, please contact us before placing your order.

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

We offer standard shipping via trusted courier partners:

Shipping Type: Standard

Estimated Delivery: 5–10 business days

TimeTracking: Yes

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Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays or courier issues.

• Shipping fees are calculated at checkout based on your location and chosen shipping method.

• We may offer free shipping promotions from time to time.

• Once your order has shipped, you will receive a shipping confirmation email.

Orders shipped outside the EU may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Maloka is not liable for delays or costs due to customs processing.

If a package is returned to us due to:

• An incorrect or incomplete shipping address

• Failure to collect the package from the courier

• Customs refusal or non-payment of duties

You will be responsible for the cost of re-shipping the order. Refunds (if applicable) will be issued minus original shipping costs.

If your package is delayed, lost, or arrives damaged:

• Contact us within 5 days of the expected delivery date

• Provide your order number and tracking details

• We'll work with the courier to resolve the issue