Privacy Policy

At Maloka, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or communicate with us.

This policy is compliant with the General Data Protection Regulation (GDPR).

​Maloka is a coffee trading company based in Germany, offering high-quality Colombian coffee to customers across Europe. We are the data controller of your personal data.

We collect the following types of personal data:

• Identity Data: Name, email address, phone number

• Contact Data: Billing and shipping address

• Transaction Data: Purchase history, order details

• Technical Data: IP address, browser type, device information

• Marketing Preferences: Subscription to newsletters or offers

We do not collect or store any payment card information—payments are processed securely by third-party providers (e.g., Stripe, PayPal).

We use your personal data to:

• Process and deliver your orders

• Send order updates and confirmations

• Respond to customer service inquiries

• Improve our website and customer experience

• Send marketing communications (only with your consent)

• Comply with legal obligations (e.g., tax reporting)

We process your personal data on the following legal grounds:

• Contractual necessity – to fulfill your order

• Legitimate interest – to improve our services and protect against fraud

• Consent – for marketing or newsletter subscriptions

• Legal obligation – to comply with EU/local laws

Your data is stored securely on protected servers within the EU. We implement appropriate security measures including encryption, firewalls, and secure data access.

We retain your data only as long as necessary for the purposes described in this policy or as required by law.

We only share your personal data with:

• Payment processors (e.g., Stripe, PayPal)

• Shipping providers (e.g., DHL, UPS)

• Email service providers (for newsletters)

• IT service providers (hosting, support)

We never sell your data to third parties.

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Object to processing for marketing purposes

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise your rights, email us at maloka.coffee.info@gmail.com

We use cookies and similar technologies to improve your browsing experience and collect anonymous usage statistics.

You can manage or disable cookies via your browser settings. 

Our website is intended for users of all ages. However, if you are under the age of 16 (or the applicable age of digital consent in your country), you must have permission from a parent or guardian before providing us with any personal information.

We do not knowingly collect or process personal data from children without such consent. If we become aware that we have collected personal data from a child without appropriate consent, we will delete it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.